Patient Registration Representative - Patient Registration * Days (5a-3:30p) - 40hrs/wk

University of Michigan Health-West; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health care provider is seeking a Patient Registration Representative to join their team. This entry-level role involves greeting patients, obtaining necessary information for registration, and ensuring accurate insurance verification. The position requires excellent communication skills and a commitment to providing exceptional service. Candidates with previous experience in a medical office and knowledge of medical terminology are preferred. The role offers a full-time schedule with weekend shifts and on-call responsibilities.

Qualifications

• Previous experience in registration, billing, or administrative role preferred.
• ICD-10 and/or CPT-4 coding knowledge preferred.

Responsibilities

• Obtain demographic and insurance information from patients.
• Verify patient insurance is active through Real Time Eligibility.
• Collect patient co-pays and perform daily cash reconciliation.

Skills

Communication

Customer Service

Medical Terminology

Education

High School diploma or GED

College education of 1-2 years

Job description

Join to apply for the Patient Registration Representative - Patient Registration * Days (5a-3:30p) - 40hrs/wk role at University of Michigan Health-West.

Requisition #: req10644

Shift: Days (5:00am - 3:30pm)

FTE status: 1

On-call: Yes (every other weekend)

Weekends: Yes

This Position Will Primarily Work The Following Schedule:

• Week 1: Tuesday, Wednesday, Friday, Saturday
• Week 2: Sunday, Wednesday, Thursday, Friday

General Summary

Under the direction of the Manager – Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and/or their representatives to ensure prompt financial reimbursement.

Requirements

• High School diploma, GED, or equivalent.
• College education of 1-2 years, preferred.
• Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.
• Previous experience utilizing medical terminology preferred.
• ICD-10 and/or CPT-4 coding, preferred.
• Certified Healthcare Associate Certification (CHAA), preferred.

Essential Functions And Responsibilities

• Welcome and greet all patients and visitors utilizing AIDET, in person and/or over the phone.
• Ensure accurate demographic and insurance information is obtained from the patient and/or their representative.
• Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).
• Complete Epic WQs daily.
• Collaborate with all departments to ensure applicable protocols and processes are followed.
• Schedule walk-in testing for patients, when applicable.
• Collect patient co-pays, deductibles and any outstanding balances.
• Responsible for daily cash reconciliation and balancing of cash drawer.
• Work on-call and holiday schedules as required.
• Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.
• Perform other duties as assigned, including maintaining knowledge of department processes, pursuing education, and participating in committees.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care