Patient Registration Representative

CommonSpirit Health; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Los Angeles seeks a Patient Registration Representative to enhance patient experience during registration. Responsibilities include accurate data collection, patient financial liability assessment, and providing information on hospital policies. Ideal candidates will have strong customer service skills and relevant experience in a healthcare setting.

Qualifications

• At least 1 year of experience in patient registration or related roles.
• Understanding of insurance policies and procedures.

Responsibilities

• Ensure positive patient experience during registration.
• Collect accurate patient demographic and insurance data.
• Determine and collect patient financial liability.

Skills

Customer Service

Basic Mathematics

Medical Terminology

Computer Skills

Education

Applicable education and/or training

Job description

Responsibilities

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. Key duties include:

1. Appropriate patient identification
2. Collecting accurate and thorough patient demographic data
3. Obtaining insurance information and verifying eligibility and benefits
4. Determining and collecting patient financial liability
5. Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization's policies and procedures for resolving patient financial liability. Additionally, they serve as an information source for patients and families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.

Qualifications

• At least 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or other revenue cycle-related roles
• Applicable education and/or training can compensate for lack of experience
• Thorough understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Ability to perform basic mathematics for payment calculation
• Experience in requesting and processing financial payments
• Intermediate to advanced computer skills
• Knowledge of charity care programs and various government and non-government programs (preferred)

This position is represented by SEIU.

Overview

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full range of services, including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest healthcare systems. For more information, visit here.

One Community. One Mission. One California.