Patient Registration Representative

Dignity Health; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated Patient Registration Representative. This role is crucial in ensuring a seamless registration process for patients, emphasizing excellent customer service and attention to detail. You will engage with patients to collect essential information, verify insurance eligibility, and assist with financial responsibilities. Join a compassionate team committed to providing high-quality care and support to the community. If you have a passion for healthcare and a knack for customer service, this opportunity is perfect for you.

Qualifications

• 1 year of experience in Patient Registration or related roles.
• Thorough understanding of insurance policies and medical terminology.

Responsibilities

• Ensure a positive patient experience during the registration process.
• Collect accurate patient demographic data and insurance information.

Skills

Customer Service Skills

Basic Mathematics

Medical Terminology

Intermediate to Advanced Computer Skills

Education

Applicable Education/Training

Tools

Patient Registration Software

Job description

Overview

Founded in 1887, Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

Responsibilities

1. Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
2. Appropriate patient identification
3. Collecting accurate and thorough patient demographic data
4. Obtaining insurance information and verifying eligibility and benefits
5. Determining and collecting patient financial liability
6. Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.

The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.

Qualifications

1. 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
2. Applicable education and/or training can be used to balance a lack of experience.
3. Thorough understanding of insurance policies and procedures.
4. Working knowledge of medical terminology.
5. Able to perform basic mathematics for payment calculation.
6. Experience in requesting and processing financial payments.
7. Intermediate to advanced computer skills.
8. Knowledge of charity care programs as well as the various government and non-government programs preferred.

This position is represented by SEIU.

Pay Range

$24.09 - $30.26 /hour

We are an equal opportunity/affirmative action employer.