Patient Registration & Front Desk Specialist

stormontvail; Topeka (KS); On-site; USD 19,000 - 25,000; Part time

Job summary

Stormont Vail Health is seeking a Part-time Registration Clerk to greet patients and visitors, collect demographic and insurance information, and support check-in and admission functions. You will perform real-time eligibility checks, explain documents, and assist with payments and copays in a courteous, compliant manner.

The role requires a high school diploma or GED and at least 1 year of customer service experience.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in customer service.
• Knowledge of patient rights and privacy guidelines preferred.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.
• Comply with laws and regulations including maintaining patient confidentiality.
• Correct account and visit edits in a timely manner.
• Perform all other duties as assigned.
• Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

Skills

HIPAA knowledge

Medicare guidelines

Problem solving

Medical terminology

Customer service

Education

High School Diploma or GED

Job description

Stormont Vail Health is seeking a Part-time Registration Clerk to greet patients and visitors, collect demographic and insurance information, and support check-in and admission functions. You will perform real-time eligibility checks, explain documents, and assist with payments and copays in a courteous, compliant manner.

The role requires a high school diploma or GED and at least 1 year of customer service experience.