Patient Registration Concierge

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Stormont Vail Health seeks a friendly Registration staff member to greet patients and visitors, collect demographics, insurance and signatures, and complete check-in and admission functions with efficiency and courtesy.

In this full-time, first-shift role, you will conduct basic real-time eligibility validation, discuss patient estimates, and help ensure accurate data entry while upholding privacy and confidentiality per HIPAA guidelines.

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service.
• Experience in a healthcare setting preferred.
• Knowledge of HIPAA and Medicare guidelines preferred.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area.
• Complete financial discussions including providing patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Assist patients in completing state required documentation and database entry based on service area.
• Answer department phone, answer questions or transfer caller to appropriate area as needed.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Escort patients to treatment area.
• Complete various clerical and office duties as required based on service area.
• Correct system registration level edits in a timely manner.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.
• Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned

Skills

Customer service

Healthcare setting

HIPAA knowledge

Medicare guidelines

Medical terminology

Communication

Education

High School Diploma / GED

Job description

Stormont Vail Health seeks a friendly Registration staff member to greet patients and visitors, collect demographics, insurance and signatures, and complete check-in and admission functions with efficiency and courtesy.

In this full-time, first-shift role, you will conduct basic real-time eligibility validation, discuss patient estimates, and help ensure accurate data entry while upholding privacy and confidentiality per HIPAA guidelines.