Patient Registration & Front Desk Specialist

Quest Diagnostics; North Johnson City (TN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision

401(k) with company match

Annual incentive plans

Life and disability insurance

Flexible Spending Accounts

Education assistance

Job summary

Quest Diagnostics Johnson City location is seeking a PSC Registration Representative to handle front-office duties in a Monday–Friday schedule, 7:30 AM to 3:30 PM. The role involves patient registration, data entry, insurance billing support, and daily customer service while ensuring HIPAA compliance.

Benefits include comprehensive healthcare from day one, wellness programs, a 401(k) match, stock purchase plan, and annual incentive opportunities.

Qualifications

• One year customer service experience.
• Keyboard/data entry and PC experience.
• Knowledge of medical terminology preferred.
• Must communicate effectively in English.

Responsibilities

• Greet customers appropriately.
• Ensure patient registration is completed accurately and on time.
• Data entry as needed.
• Call clients to confirm handwritten orders and verify test details.
• Handle customer inquiries by phone and in person.
• Collect payments when applicable.
• Maintain required records and documentation.
• Follow HIPAA regulations and company policies.
• Assist with monthly statistics and data.
• Perform basic clerical tasks and organize office supplies.

Skills

Customer service

Data entry

Communication skills

MS Office

Typing 30 WPM

Multitasking

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Quest Diagnostics Johnson City location is seeking a PSC Registration Representative to handle front-office duties in a Monday–Friday schedule, 7:30 AM to 3:30 PM. The role involves patient registration, data entry, insurance billing support, and daily customer service while ensuring HIPAA compliance.

Benefits include comprehensive healthcare from day one, wellness programs, a 401(k) match, stock purchase plan, and annual incentive opportunities.