Patient Services Front Office Specialist (Bilingual)

Quest Diagnostics; Fayetteville (GA); On-site; USD 41,986,000 - 56,804,000; Full time

Benefits offered by this job

Medical benefits from Day 1

401(k) and stock purchase plan

Job summary

Quest Diagnostics is seeking a PSC Registration Representative in Fayetteville, GA, with a 7:00 AM to 4:00 PM schedule and rotating weekends. The role focuses on patient registration, data entry, billing support, and frontline customer service within HIPAA guidelines.

The ideal candidate has at least one year in customer service, strong communication skills, and basic PC proficiency. English proficiency is required, with opportunities for growth and benefits described by Quest Diagnostics.

Qualifications

• One year customer service experience.
• Keyboard/data entry and PC experience.
• English language proficiency.
• High School Diploma or equivalent.

Responsibilities

• Greet customers appropriately and be courteous.
• Ensure patient registration is accurate and timely.
• Data entry as needed and call clients to confirm orders.
• Handle inquiries by phone and in person and collect payments if applicable.
• Maintain records and comply with policies and procedures.
• Complete required training and order supplies.

Skills

Customer service

Data entry

Communication skills

Organization

Multitasking

Typing 30 WPM

MS Office

Decision making

Education

High School Diploma or equivalent

Tools

PC

HIPAA compliance tools

Job description

Quest Diagnostics is seeking a PSC Registration Representative in Fayetteville, GA, with a 7:00 AM to 4:00 PM schedule and rotating weekends. The role focuses on patient registration, data entry, billing support, and frontline customer service within HIPAA guidelines.

The ideal candidate has at least one year in customer service, strong communication skills, and basic PC proficiency. English proficiency is required, with opportunities for growth and benefits described by Quest Diagnostics.