PSC Registration Representative

Quest Diagnostics; North Johnson City (TN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision

401(k) with company match

Annual incentive plans

Life and disability insurance

Flexible Spending Accounts

Education assistance

Job summary

Quest Diagnostics Johnson City location is seeking a PSC Registration Representative to handle front-office duties in a Monday–Friday schedule, 7:30 AM to 3:30 PM. The role involves patient registration, data entry, insurance billing support, and daily customer service while ensuring HIPAA compliance.

Benefits include comprehensive healthcare from day one, wellness programs, a 401(k) match, stock purchase plan, and annual incentive opportunities.

Qualifications

• One year customer service experience.
• Keyboard/data entry and PC experience.
• Knowledge of medical terminology preferred.
• Must communicate effectively in English.

Responsibilities

• Greet customers appropriately.
• Ensure patient registration is completed accurately and on time.
• Data entry as needed.
• Call clients to confirm handwritten orders and verify test details.
• Handle customer inquiries by phone and in person.
• Collect payments when applicable.
• Maintain required records and documentation.
• Follow HIPAA regulations and company policies.
• Assist with monthly statistics and data.
• Perform basic clerical tasks and organize office supplies.

Skills

Customer service

Data entry

Communication skills

MS Office

Typing 30 WPM

Multitasking

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Job Description

PSC Registration Representative - Johnson City, TN, Monday to Friday, 7:30 AM to 3:30 PM

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to:Customer service, data entry,insurance billingand payments, problem resolution, following HIPPA regulations,andordering office supplies.

Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner
• Ensure patient registration is completed accurately and on time
• Data entry as needed
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information,i.e.Diagnosis codes, UPIN information, etc.
• Handles customer inquiries by telephoneand in-person
• Collects payment, if applicable.
• Maintains required records and documentation.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e.Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties,i.e.filing, faxing, preparing mail.
• Demonstrates organizational commitmentand values of Quest Diagnostics
• Adheres to departmental and company policies
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completesall required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Qualifications

Required WorkExperience

• One year customer service experience
• Keyboard/data entry and PC experience

Physical and Mental Requirements

• Extensive use of phone and PC.
• Prolong standing/sitting
• Fine dexterity with hands/steadiness.
• Able tolift upto 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing 9. Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge

• Medical Terminology preferred.
• The position requires the ability to effectively communicate in English.

Skills

• Must be flexible and available based on staffingrequirements;weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in ahigh-volumesetting.
• Type atleast 30 WPM, accurately. PC skills and MS Office applications.
• Ableto make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.