Patient Services Front Office Specialist

Quest Diagnostics Incorporated; Parma (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Education assistance

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated in Parma, OH is seeking a PSC Registration Representative to handle front office duties, patient registration, data entry, insurance billing and payments while ensuring HIPAA compliance.

This full-time role Monday through Friday, 7:00 AM to 3:30 PM offers benefits starting Day 1 and opportunities for growth; strong customer service and organizational skills are essential.

Qualifications

• One year of customer service experience.
• Keyboard/data entry and PC experience.

Responsibilities

• Greet customers appropriately and treat all customers courteously.
• Ensure patient registration is completed accurately and on time.
• Data entry as needed.
• Call clients to confirm handwritten orders, verify tests ordered, obtain accurate billing information.
• Handles customer inquiries by telephone and in-person.
• Collects payment, if applicable.
• Maintains required records and documentation.
• Reads, understands, and complies with departmental policies and procedures.
• Assists with monthly statistics and data.
• Performs basic clerical duties such as filing, faxing, and preparing mail.
• Adheres to policies and demonstrates Quest Diagnostics values.
• Reports to work on time per attendance guidelines.
• Orders necessary supplies.
• Completes special projects as requested by supervisor or manager.

Skills

Customer service

Communication skills

Organization

Multitasking

Typing 30 WPM

MS Office

Decision making

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Quest Diagnostics Incorporated in Parma, OH is seeking a PSC Registration Representative to handle front office duties, patient registration, data entry, insurance billing and payments while ensuring HIPAA compliance.

This full-time role Monday through Friday, 7:00 AM to 3:30 PM offers benefits starting Day 1 and opportunities for growth; strong customer service and organizational skills are essential.