PSC Registration Representative

Quest Diagnostics Incorporated; Johnson City (TN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical coverage

401(k) with company match

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated is seeking a PSC Registration Representative in Johnson City, TN. The role supports front office duties, including customer service, data entry, and insurance billing tasks, while adhering to HIPAA regulations and company policies.

The position requires one year of customer service experience, keyboard and PC familiarity, and English proficiency. Health benefits start Day 1 for eligible FT staff, with ongoing training and advancement opportunities.

Qualifications

• One year customer service experience.
• Keyboard/data entry and PC experience.
• Type at least 30 WPM.
• English language proficiency required.

Responsibilities

• Greet customers courteously and professionally.
• Ensure patient registration is accurate and timely.
• Perform data entry and verify billing information.
• Handle customer inquiries by phone and in person.
• Maintain records and documentation per policies.
• Assist with basic clerical duties and supply orders.

Skills

Customer service

Data entry

Typing speed

MS Office

Communication

Organization

Multitasking

English proficiency

Education

High School Diploma

Tools

MS Office

Job description

Job Description

PSC Registration Representative - Johnson City, TN, Monday to Friday, 7:30 AM to 3:30 PM

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to:Customer service, data entry,insurance billingand payments, problem resolution, following HIPPA regulations,andordering office supplies.

Responsibilities:

• Greet customers appropriately. Treat all customers in a courteous manner
• Ensure patient registration is completed accurately and on time
• Data entry as needed
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information,i.e.Diagnosis codes, UPIN information, etc.
• Handles customer inquiries by telephoneand in-person
• Collects payment, if applicable.
• Maintains required records and documentation.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e.Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties,i.e.filing, faxing, preparing mail.
• Demonstrates organizational commitmentand values of Quest Diagnostics
• Adheres to departmental and company policies
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completesall required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Qualifications:

Required WorkExperience:

• One year customer service experience
• Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Extensive use of phone and PC.
• Prolong standing/sitting
• Fine dexterity with hands/steadiness.
• Able tolift upto 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing 9. Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge:

• Medical Terminology preferred.
• The position requires the ability to effectively communicate in English.

Skills:

• Must be flexible and available based on staffingrequirements;weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in ahigh-volumesetting.
• Type atleast 30 WPM, accurately. PC skills and MS Office applications.
• Ableto make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

73709

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.