Patient Registration & Front Desk Specialist

Charleston Area Medical Center; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mon Medical Center ambulatory clinics are seeking a Registration Representative to deliver a patient-centered experience from the moment patients arrive. You will complete the full registration process, answer phones, and support daily clinic operations to ensure smooth patient flow, accurate billing, and high-quality care.

As the initial point of contact, you’ll demonstrate empathy, active listening, and cultural sensitivity while communicating with patients, families, and staff through Teams,

Qualifications

• Prior experience in customer service preferred.
• Ability to interact professionally with patients and visitors.
• Proficient in using phone systems and basic computer tasks.

Responsibilities

• Accurately obtain, verify, and enter patient demographics, insurance, and financial information.
• Schedule, reschedule, and cancel appointments and make reminder calls if needed.
• Verify insurance eligibility and obtain authorizations when applicable.
• Provide courteous, professional service and serve as clinic first impression.
• Communicate with clinical staff to support patient flow and clinic efficiency.

Skills

Strong organizational skills

Attention to detail

Excellent communication

Multi-tasking in fast-paced env

Education

High School Diploma or GED

Job description

Mon Medical Center ambulatory clinics are seeking a Registration Representative to deliver a patient-centered experience from the moment patients arrive. You will complete the full registration process, answer phones, and support daily clinic operations to ensure smooth patient flow, accurate billing, and high-quality care.

As the initial point of contact, you’ll demonstrate empathy, active listening, and cultural sensitivity while communicating with patients, families, and staff through Teams,