Patient Experience & Registration Specialist

Charleston Area Medical Center; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mon Health Medical Center in Morgantown WV seeks a Registration Representative to provide a welcoming, professional first impression at ambulatory clinics. You will accurately complete the full patient registration, verify demographics and insurance, schedule and coordinate appointments, and support front-end clinic operations to ensure smooth patient flow and accurate billing.

You'll interact with patients, families, and staff with empathy and strong communication, handle multi-line phones, and

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced clinic environment.

Responsibilities

• Accurately obtains, verifies, and enters patient demographics and insurance data.
• Schedules, reschedules, and cancels appointments; may perform reminder calls.
• Verifies insurance eligibility and supports front-end financial processes.
• Provides courteous and professional service to patients and visitors.
• Answers multi-line phones and acts as clinic operator.
• Coordinates care tasks including obtaining medical records and routing documents.

Skills

Customer service

Communication

Multitasking

Organization

Time management

Attention to detail

Empathy

Education

High School Diploma or GED

Tools

Computers

Multi-line phones

Job description

Mon Health Medical Center in Morgantown WV seeks a Registration Representative to provide a welcoming, professional first impression at ambulatory clinics. You will accurately complete the full patient registration, verify demographics and insurance, schedule and coordinate appointments, and support front-end clinic operations to ensure smooth patient flow and accurate billing.

You'll interact with patients, families, and staff with empathy and strong communication, handle multi-line phones, and