Registration Rep

Mon-Health; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mon Medical Center ambulatory clinics are seeking a Registration Representative to deliver a patient-centered experience from the moment patients arrive. You will complete the full registration process, answer phones, and support daily clinic operations to ensure smooth patient flow, accurate billing, and high-quality care.

As the initial point of contact, you’ll demonstrate empathy, active listening, and cultural sensitivity while communicating with patients, families, and staff through Teams,

Qualifications

• Prior experience in customer service preferred.
• Ability to interact professionally with patients and visitors.
• Proficient in using phone systems and basic computer tasks.

Responsibilities

• Accurately obtain, verify, and enter patient demographics, insurance, and financial information.
• Schedule, reschedule, and cancel appointments and make reminder calls if needed.
• Verify insurance eligibility and obtain authorizations when applicable.
• Provide courteous, professional service and serve as clinic first impression.
• Communicate with clinical staff to support patient flow and clinic efficiency.

Skills

Strong organizational skills

Attention to detail

Excellent communication

Multi-tasking in fast-paced env

Education

High School Diploma or GED

Job description

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

• Scheduling & Coordination – Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed.
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.
• Provides courteous, respectful, and professional service to patients, families, and visitors.
• Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity.
• Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.
• Answers multi-line phones and functions as the clinic operator.
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email, and EHR messages.
• Escalates issues and concerns to leadership in a timely and appropriate manner.
• Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
• Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.
• Performs other duties as assigned to support clinic operations and patient care.

Knowledge, Skills & Abilities

• Strong organizational and time management skills
• Attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to multi-task in a fast-paced environment

Experience

Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Education

High School Diploma or GED (Required)

Credentials

Basic Life SupportBasic Life Support (BLS) certification must be obtained during probationary period

Work Schedule

Days

Status

Full Time Regular 1.0

Location

Preston Memorial Hospital

Location of Job

WV:Kingwood:Preston Memorial Hospital

Talent Acquisition Specialist

Mystee D. Carter [e-mail]

Salary

Negotiable

Post Date

10/30/2026