Patient Registration Specialist – First-Contact Care

Charleston Area Medical Center; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mon Medical Center, Morgantown WV, seeks a Registration Rep to manage patient registrations, verify demographics and insurance, and support clinic operations. You will be the first point of contact, providing a welcoming, accurate registration experience and coordinating with medical staff to ensure efficient flow and high-quality patient care.

Responsibilities include handling multi-line phone calls, scheduling and rescheduling appointments, and supporting billing processes while maintaining

Qualifications

• Strong customer service mindset with patient focus.
• Ability to multitask effectively in a fast-paced clinic setting.
• Excellent communication and active listening to support patients and staff.

Responsibilities

• Accurately obtains, verifies, and enters patient demographics, insurance, and financial information into the medical record.
• Schedules, reschedules, and cancels appointments; performs reminder calls and follow-up as needed.
• Prepares and processes any required packets or forms and provides explanations as needed.
• Verifies insurance eligibility and supports front-end financial processes including co-pays and cash handling.
• Answers multi-line phones and coordinates with clinical staff to support patient flow and clinic efficiency.

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High School Diploma or GED

Job description

Mon Medical Center, Morgantown WV, seeks a Registration Rep to manage patient registrations, verify demographics and insurance, and support clinic operations. You will be the first point of contact, providing a welcoming, accurate registration experience and coordinating with medical staff to ensure efficient flow and high-quality patient care.

Responsibilities include handling multi-line phone calls, scheduling and rescheduling appointments, and supporting billing processes while maintaining