Patient Registration & Front Desk Specialist

Advocate Health; Charlotte (NC); In loco; USD 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Advocate Health is seeking a front desk professional to support patient registration and front desk operations at our Charlotte location. The role emphasizes compassionate customer service and accurate handling of patient information.

The ideal candidate has a High School Diploma or GED, computer experience, and prior front desk or medical records software experience. Strong interpersonal skills and the ability to work both independently and with a team are essential.

Competenze

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Mansioni

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Conoscenze

Interpersonal skills

Critical thinking

Customer service

Formazione

High School Diploma or GED

Strumenti

Medical Records Software

Descrizione del lavoro

Advocate Health is seeking a front desk professional to support patient registration and front desk operations at our Charlotte location. The role emphasizes compassionate customer service and accurate handling of patient information.

The ideal candidate has a High School Diploma or GED, computer experience, and prior front desk or medical records software experience. Strong interpersonal skills and the ability to work both independently and with a team are essential.