Patient Experience Coordinator - Clinic Reception

Southwest Medical Center, Inc.; Liberal (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Southwest Medical Center, Inc. is looking for an organized Clinic Receptionist to ensure smooth patient flow and outstanding customer service. You will support scheduling, registration, and payments while creating a welcoming environment.

You will greet patients, verify demographics and insurance, arrange follow-up visits, answer phones, collect co-pays, and help with forms and portal enrollment. Prior clinic or medical terminology experience is preferred.

Qualifications

• 2–4 years of customer service experience (preferred).
• At least 1 year of experience in a physician clinic office (desired).
• Medical terminology knowledge or coursework (highly preferred).

Responsibilities

• Greet patients warmly and collect demographic, billing, and payment information.
• Schedule appointments accurately and verify patient contact and insurance details.
• Update records, scan paperwork, and schedule follow-up visits.
• Answer phones promptly, gather necessary information, and route calls appropriately.
• Provide updated schedules to nursing staff and providers.
• Assist patients with forms, insurance card copies, and portal enrollment.
• Collect co-pays, deductibles, co-insurance, and outstanding balances; log and post payments daily.
• Monitor office supply needs and report to the Clinic Coordinator.
• Cross-train and assist in other clinic office areas as needed.

Skills

Customer service

Medical terminology

Physician clinic experience

Education

Medical terminology coursework

Job description

Southwest Medical Center, Inc. is looking for an organized Clinic Receptionist to ensure smooth patient flow and outstanding customer service. You will support scheduling, registration, and payments while creating a welcoming environment.

You will greet patients, verify demographics and insurance, arrange follow-up visits, answer phones, collect co-pays, and help with forms and portal enrollment. Prior clinic or medical terminology experience is preferred.