Patient Registration & Front Desk Coordinator

OrthoVirginia; Virginia, Northern (MN, KY); Hybrid; USD 23,000 - 35,000; Part time

Job summary

OrthoVirginia is seeking a Registration Coordinator (PRN) to join our front desk team. You will be the first point of contact for patients, handling check-in, registration, and coordinated communications with clinical staff to ensure smooth visits.

The role emphasizes accuracy in demographics and insurance data, prompt appointment scheduling, and effective collaboration with billing to collect payments. A medical office background and strong service mindset are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using EMR systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail with excellent problem-solving skills and the ability to handle confidential information.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Multitasking

Attention to detail

Problem-solving

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia is seeking a Registration Coordinator (PRN) to join our front desk team. You will be the first point of contact for patients, handling check-in, registration, and coordinated communications with clinical staff to ensure smooth visits.

The role emphasizes accuracy in demographics and insurance data, prompt appointment scheduling, and effective collaboration with billing to collect payments. A medical office background and strong service mindset are essential.