Patient Experience & Registration Coordinator

OrthoVirginia, Inc.; Reston (VA); On-site; USD 55,761,115 - 83,640,984; Full time

Job summary

OrthoVirginia, Inc. in Reston, VA, is seeking a Registration Coordinator to be the first point of contact for patients. You will welcome visitors, schedule appointments, verify demographics and insurance, and support daily clinic operations.

You will collaborate with providers and clinical teams, handle patient communications by phone, email, and fax, collect copays, and maintain accurate records while upholding exceptional service.

Qualifications

• Experience in customer service, patient registration, scheduling, or healthcare administration.
• Knowledge of insurance verification, prior authorizations, registration, or billing processes.
• Experience using EMR systems and MS Office applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.

Responsibilities

• Welcome patients and visitors with professionalism and empathy.
• Schedule appointments, answer calls, and manage communications via phone, email, and fax.
• Register patients and maintain demographic, insurance, and medical information.
• Verify insurance eligibility, obtain authorizations, and collect copays.
• Coordinate with providers, clinical staff, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks and record management.
• Maintain accurate patient records and follow scheduling and documentation procedures.
• Escalate issues to ensure timely service and resolve patient questions.

Skills

Customer service

Scheduling

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia, Inc. in Reston, VA, is seeking a Registration Coordinator to be the first point of contact for patients. You will welcome visitors, schedule appointments, verify demographics and insurance, and support daily clinic operations.

You will collaborate with providers and clinical teams, handle patient communications by phone, email, and fax, collect copays, and maintain accurate records while upholding exceptional service.