Patient Registration & Front Desk Champion

Henry Ford Health

West Bloomfield Charter Township (MI)

On-site

USD 30,000 - 45,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Henry Ford Health in Michigan is seeking a Front Desk Registration Associate for the Outpatient department in West Bloomfield. You will be the friendly face guiding patients through check-in, preregistration, and insurance verification while maintaining accurate records and handling cash collections.

Word-ready candidates will have a high school diploma or GED, EPIC experience, and strong Microsoft Office skills.

Qualifications

High school diploma or GED required.
1 year of experience in patient admitting, registration and/or insurance eligibility preferred.
EPIC training/experience preferred.
ICD-10 terminology experience preferred.
Strong computer skills and working knowledge of Microsoft Office.
Ability to meet or exceed customer service responsibilities over the telephone, in person and in writing.
Willingness to instruct others and work in a fast-paced environment.

Responsibilities

Welcome with warmth at front desk and preregistration.
Handle patient registration and verify insurance eligibility; manage cash collections.
Respond to inquiries from patients and callers with enthusiasm and expertise.
Anticipate patients' needs to build loyalty and trust.
Juggle multiple tasks in a fast-paced environment with interruptions.
Mentor and instruct teammates to support team success.