Patient Intake & Front Desk Coordinator: Flexible Early Morning Hours

Behavioral Health Group - BHG; Bessemer (AL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Early hours

No nights

Paid time off

Holidays off

Medical coverage

401(k) match

Job summary

Behavioral Health Group - BHG in Alabama seeks a Patient Registration Coordinator to welcome patients, register new and returning clients, verify demographics and insurance, and explain coverage with empathy. You will collect payments, answer calls, and help ensure privacy and regulatory compliance in a fast-paced clinic.

Responsibilities include greeting patients, verifying information, handling payments, and supporting daily office operations while maintaining confidentiality and quality

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Skills

Customer service

Interpersonal communication

Data entry

Cash handling

Education

High school diploma or equivalent

Job description

Behavioral Health Group - BHG in Alabama seeks a Patient Registration Coordinator to welcome patients, register new and returning clients, verify demographics and insurance, and explain coverage with empathy. You will collect payments, answer calls, and help ensure privacy and regulatory compliance in a fast-paced clinic.

Responsibilities include greeting patients, verifying information, handling payments, and supporting daily office operations while maintaining confidentiality and quality