Patient Registration Concierge - Compassionate CSR

R1 RCM Holdco Inc.; Austin (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

R1RCM Inc. is seeking a Patient Registration Customer Service Representative to be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, gather accurate information quickly, and build trust with patients during stressful moments.

No healthcare background? Training is provided; this role is a strong entry point into healthcare with ample learning opportunities and exposure to hospital workflows.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.
• Preferred healthcare experience, but not required!

Responsibilities

• Register patients across multiple computer systems quickly and accurately.
• Answer phones and gather information with confidence and empathy.
• Assist patients who may be ill, anxious, or confused during registration.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations and build rapport with patients.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

R1RCM Inc. is seeking a Patient Registration Customer Service Representative to be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, gather accurate information quickly, and build trust with patients during stressful moments.

No healthcare background? Training is provided; this role is a strong entry point into healthcare with ample learning opportunities and exposure to hospital workflows.