Compassionate Patient Registration Specialist

R1 RCM Holdco Inc.; Louisiana, St. Thomas, Three Rivers (MO, ND, MI); On-site; USD 18,000 - 29,000; Full time

Job summary

R1 RCM Holdco Inc. is seeking a Patient Registration Customer Service Representative in a hospital setting. You’ll be the first friendly face patients meet at check-in and will guide them through the registration process with empathy and clarity.

You’ll work in a fast-paced environment, answering questions, gathering information, and supporting patients who may be stressed. The role requires a High School Diploma or GED and strong customer service experience.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and meet vaccination requirements.
• Pref medical or healthcare experience a plus.

Responsibilities

• Register patients across multiple systems efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Strong customer service experience

Education

High School Diploma or GED

Job description

R1 RCM Holdco Inc. is seeking a Patient Registration Customer Service Representative in a hospital setting. You’ll be the first friendly face patients meet at check-in and will guide them through the registration process with empathy and clarity.

You’ll work in a fast-paced environment, answering questions, gathering information, and supporting patients who may be stressed. The role requires a High School Diploma or GED and strong customer service experience.