Patient Registration & Care Concierge (Entry‑Level)

R1-Rc; Mequon (WI); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. in Wisconsin is hiring a Customer Service Representative in Patient Registration at Ascension Columbia St. Mary's Ozaukee. You’ll be the first friendly face as patients check in, helping navigate the registration process and gather accurate information with empathy.

No healthcare background? We’ll train you. You’ll work across computer systems, answer phones, assist anxious patients, and support clinical staff in urgent situations, building trust and delivering calm, compassionate

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.
• Medical or healthcare experience preferred but not required.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Quick learner

Communication

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Wisconsin is hiring a Customer Service Representative in Patient Registration at Ascension Columbia St. Mary's Ozaukee. You’ll be the first friendly face as patients check in, helping navigate the registration process and gather accurate information with empathy.

No healthcare background? We’ll train you. You’ll work across computer systems, answer phones, assist anxious patients, and support clinical staff in urgent situations, building trust and delivering calm, compassionate