Frontline Patient Registration Specialist

R1 RCM; Appleton (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring a Customer Service Representative in Patient Registration at Ascension St. Elizabeth Hospital in Wisconsin. You will be the first friendly face patients meet when they check in, helping with the registration process while navigating insurance details and answering questions with compassion.

No healthcare background? Training is provided; this role offers a fast-paced environment with meaningful growth and the chance to impact patient experiences daily.

Qualifications

• High School Diploma or GED is required.
• Strong customer service experience is required.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Customer Service Representative in Patient Registration at Ascension St. Elizabeth Hospital in Wisconsin. You will be the first friendly face patients meet when they check in, helping with the registration process while navigating insurance details and answering questions with compassion.

No healthcare background? Training is provided; this role offers a fast-paced environment with meaningful growth and the chance to impact patient experiences daily.