Patient Registration Concierge - Front Desk in Healthcare

R1 RCM, Inc.; Appleton (WI); On-site; USD 22,041 - 28,929; Full time

Job summary

R1 RCM is seeking a Customer Service Representative in Patient Registration at Ascension St. Elizabeth Hospital in Appleton, WI. This full-time role offers comprehensive training and focuses on guiding patients through the registration process with empathy and clarity.

You will work across systems to register patients, answer calls, and gather accurate information in a fast-paced hospital setting, while supporting clinicians and front-line teams.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience and clear communication.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Skills

Customer service

Communication

Empathy

Registration

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Customer Service Representative in Patient Registration at Ascension St. Elizabeth Hospital in Appleton, WI. This full-time role offers comprehensive training and focuses on guiding patients through the registration process with empathy and clarity.

You will work across systems to register patients, answer calls, and gather accurate information in a fast-paced hospital setting, while supporting clinicians and front-line teams.