Patient Referral & Authorization Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team environment

Meaningful patient-centered work

Job summary

Trinity Health IHA Medical Group seeks a Referral Coordinator to serve as a key link between patients and their healthcare team, handling referrals, authorizations, and follow-up with a patient-centered approach.

The role requires 2+ years of experience with insurance referrals and a High School Diploma, offering opportunities to educate patients and staff and ensure smooth referral workflows.

Qualifications

• High School Diploma required.
• Minimum 2 years’ experience with insurance referrals or prior authorization.

Responsibilities

• Contact insurance companies and obtain authorization for specific plans.
• Educate patients and staff with referral and insurance information.
• Obtains urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Education

High School Diploma

Job description

Trinity Health IHA Medical Group seeks a Referral Coordinator to serve as a key link between patients and their healthcare team, handling referrals, authorizations, and follow-up with a patient-centered approach.

The role requires 2+ years of experience with insurance referrals and a High School Diploma, offering opportunities to educate patients and staff and ensure smooth referral workflows.