Patient Referral Navigator

trinityhealth; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Referral Coordinator to serve as a key connection between patients and their healthcare team. In this role you will provide exceptional service by handling all aspects of the referral process, including authorizations and follow-up, to ensure timely access to care.

You will contact insurance companies for authorizations, educate patients and staff on referral and insurance information, scheduling and coordinating appointments, verifying

Qualifications

• Minimum 2 years' experience with insurance referrals, prior authorization or other relevant medical office experience.
• Strong communication and organizational skills.
• High School Diploma required.

Responsibilities

• Contact insurance companies and obtain authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Schedule, confirm, and coordinate patient appointments.
• Verify patient registration and insurance information.
• Maintain accurate documentation and patient records.
• Support referrals, authorizations, and patient outreach activities.
• Test tracks the referrals until fulfilled by the patient.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Job description

Trinity Health IHA Medical Group is seeking a Referral Coordinator to serve as a key connection between patients and their healthcare team. In this role you will provide exceptional service by handling all aspects of the referral process, including authorizations and follow-up, to ensure timely access to care.

You will contact insurance companies for authorizations, educate patients and staff on referral and insurance information, scheduling and coordinating appointments, verifying