Referral Coordinator - Patient Access & Insurance

Trinity Health MI; Ann Arbor (MI); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Collaborative team environment

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group is seeking a patient-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. You will handle all aspects of the referral process, including authorizations and follow-up, ensuring smooth navigation of insurance requirements.

Day shift, part-time on-site position. Responsibilities include contacting insurance companies for authorizations, educating patients and staff, scheduling and coordinating appointments, verifying

Qualifications

• Education: High School Diploma.
• Minimum 2 years' experience with insurance referrals, prior authorization or other relevant medical office experience.
• Credentials/Licensure: None.

Responsibilities

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtains urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Skills

Customer service

Communication

Education

High School Diploma

Job description

Trinity Health IHA Medical Group is seeking a patient-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. You will handle all aspects of the referral process, including authorizations and follow-up, ensuring smooth navigation of insurance requirements.

Day shift, part-time on-site position. Responsibilities include contacting insurance companies for authorizations, educating patients and staff, scheduling and coordinating appointments, verifying