PATIENT PROCESSING SPECIALIST - EMERGENCY DEPT REGISTRATION

East Alabama Health; Opelika (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

East Alabama Medical Center in Opelika, AL is seeking a Patient Processing Specialist to serve as the first point of contact for patients. You will gather demographic and insurance information to support accurate registration and revenue integrity, while delivering professional, friendly service.

Ideal candidates have 1–2 years of customer service experience, basic computer skills, and the ability to type accurately. High school diploma or equivalent required.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience, including computer use.
• Must have or obtain required registration/license/certification.
• Ability to type accurately.

Responsibilities

• Obtain demographic and insurance information from patients for registration.
• Verify and collect required details to complete registration processing.
• Provide a high level of customer service to patients to support satisfaction and revenue.
• Maintain professionalism and efficiency in a fast-paced environment.

Skills

Customer service

Communication

Typing

Education

High school diploma or equivalent

Tools

Computer familiarity

Job description

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

The Patient Processing Specialist is often the first point of contact with our facility, so a strong Customer Service Focus is imperative. The Patient Processing Specialist should be able to effectively communicate with the patient to obtain necessary information for efficient Registration processing, including demographic information and insurance information. This position has a direct impact on revenue and patient satisfaction; professionalism, great customer service and efficiency all promote the success of the Patient Processing Specialist. Desired qualities for a Patient Processing Specialist are a self‑motivated and driven person with a positive outlook, optimism and a can‑do attitude who never meets a stranger.

POSITION QUALIFICATIONS

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.
• Required Registration/License/Certification
• N/A

Preferred Education

• High school diploma or equivalent.

Preferred Experience

• 1-2 years healthcare/hospital experience and/or customer service experience.
• 1-year computer experience and the ability to type and spell accurately.

Preferred Registration/License/Certification

• Complete WorkKeys with a Level 4 and have a Silver, Gold or Platinum State on the following three sections: Work Place Documents, Graphic Literacy, and Applied Math.
• Also acceptable is a National Career Readiness Certificate effective 02/01/2012.