Patient Access Specialist

Cone Health; Reidsville (NC); On-site; USD 22,041 - 30,307; Full time

Job summary

Cone Health is seeking an ED Registration Specialist to act as the first point of contact in the emergency department. You will accurately register patients, verify demographics and insurance, and collect payments while ensuring EMTALA compliance.

The role requires an associate degree or equivalent experience, with at least 1 year in a healthcare setting, particularly in patient registration. The schedule includes weekend evenings, and the department focuses on delivering welcoming, efficient

Qualifications

• Associate degree or 4 years related experience in lieu of degree.
• 1 year experience in a healthcare setting, especially patient registration or insurance verification.

Responsibilities

• Register patients and enter demographic, financial, regulatory and medical information into the EHR.
• Verify insurance information, collect payments and document patient liabilities for payer review.
• Ensure EMTALA compliant registration steps for ED patients.
• Identify patients with critical symptoms and activate appropriate protocols.
• Obtain all required regulatory signatures and verify records for completeness.
• Assist patients to destinations and manage visitor flow per hospital policy.
• Document insurance verification details accurately in the EHR.

Skills

Customer service

Attention to detail

Education

Associate degree in healthcare administration

Job description

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information. The schedule for this position is Every Saturday and Sunday, 3:00PM - 11:00PM.

Essential Job Function

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients.
• Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.

Education

• Required: Associate degree in healthcare administration, medical office administration, or related field. 4 Years related experience in lieu of associate's degree.

Experience

• Required: 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role.

Licensure/Certification/Listing

• Preferred: Certification in healthcare administration (e.g., Certified Healthcare Access Associate – CHAA).