Patient Access ED Specialist

Cone Health; Burlington (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Cone Health in Burlington, NC is seeking a Patient Access ED Registration Specialist who serves as the first point of contact in the emergency department, greeting patients and gathering demographic, financial, regulatory and medical information.

The role emphasizes accurate data entry into the electronic health record, EMTALA compliance, insurance verification and counseling patients on anticipated costs, while maintaining excellent customer service.

Qualifications

• Requires an associate degree in healthcare administration or equivalent experience.
• Experience in patient registration, insurance verification or related admin role preferred.

Responsibilities

• Greet patients and collect demographic, financial, regulatory and medical information.
• Enter required information into the electronic health record system accurately.
• Verify demographics and insurance information for completeness and accuracy.
• Ensure EMTALA compliant registration steps are followed for ED patients.
• Identify patients with critical symptoms and initiate appropriate clinical protocols.
• Obtain regulatory signatures and document insurance verification details in the EHR.
• Provide courteous service and assist patients to their destination following hospital policies.

Skills

Customer service

Attention to detail

Regulatory compliance

Data entry

Education

Associate degree in healthcare administration

4 years related experience in lieu of associate's degree

Job description

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information.

Essential Job Function:

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients.
• Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.

Education:

• Required: Associate degree in healthcare administration, medical office administration, or related field required.4 Years related experience in lieu of associate's degree.

Experience:

• Required: 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role.

Licensure/Certification/Listing:

• Preferred: Certification in healthcare administration (e.g., Certified Healthcare Access Associate - CHAA).