PATIENT PROCESSING SPECIALIST - FREE STANDING EMERGENCY DEPT

East Alabama Health; Auburn (AL); On-site; USD 29,000 - 38,000; Full time

Job summary

East Alabama Medical Center in Auburn seeks a Patient Processing Specialist to be the first contact for patients at registration. You will gather demographic and insurance information to support accurate processing and efficient patient flow.

The role emphasizes professional communication, strong customer service, and attention to detail to enhance revenue and patient satisfaction across the facility. Experience in a hospital setting and ability to type accurately are valued as you support front

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.
• Required Registration/License/Certification
• N/A

Responsibilities

• First point of contact to obtain demographics and insurance information for registration.
• Communicate with patients to gather required information and verify details.
• Contribute to revenue and patient satisfaction through efficient processing.

Skills

Customer service

Computer skills

Communication

Education

High school diploma or equivalent

Job description

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

The Patient Processing Specialist is often the first point of contact with our facility, so a strong Customer Service Focus is imperative. The Patient Processing Specialist should be able to effectively communicate with the patient to obtain necessary information for efficient Registration processing, including demographic information and insurance information. This position has a direct impact on revenue and patient satisfaction; professionalism, great customer service and efficiency all promote the success of the Patient Processing Specialist. Desired qualities for a Patient Processing Specialist are a self‑motivated and driven person with a positive outlook, optimism and a can‑do attitude who never meets a stranger.

POSITION QUALIFICATIONS

• High school diploma or equivalent.
• 1-2 years customer service experience, including working on a computer.
• Required Registration/License/Certification
• N/A

Preferred Education

• High school diploma or equivalent.

Preferred Experience

• 1-2 years healthcare/hospital experience and/or customer service experience.
• 1-year computer experience and the ability to type and spell accurately.

Preferred Registration/License/Certification

• Complete WorkKeys with a Level 4 and have a Silver, Gold or Platinum State on the following three sections: Work Place Documents, Graphic Literacy, and Applied Math.
• Also acceptable is a National Career Readiness Certificate effective 02/01/2012.