Patient Access ED Registration Specialist

Cone Health; Greensboro (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Cone Health in Greensboro, North Carolina is seeking a Patient Access ED Registration Specialist. This role is the first point of contact for patients, responsible for creating a welcoming environment and accurately gathering patient information.

Key duties include verifying insurance, ensuring compliance with registration protocols, and providing exceptional customer service. A minimum of an associate degree in a related field and one year of relevant experience are required for this position.

Qualifications

• Minimum 1 year experience in a healthcare setting, particularly in patient registration.
• Ability to verify insurance information and calculate patient liabilities.
• Demonstrated customer service skills promoting positive patient experiences.

Responsibilities

• Accurately identifying patients and completing required documentation.
• Performing EMTALA compliant registration for emergency patients.
• Managing patient visitor flow and assisting them to their destinations.

Skills

Customer service

Insurance verification

Patient registration

Attention to detail

Education

Associate degree in healthcare administration or related field

Job description

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information.

Essential Job Function:

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients.
• Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.

Education:

• Required: Associate degree in healthcare administration, medical office administration, or related field required.4 Years related experience in lieu of associate's degree.

Experience:

• Required: 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role.

Licensure/Certification/Listing:

• Preferred: Certification in healthcare administration (e.g., Certified Healthcare Access Associate - CHAA).