Patient Pre-Registration & Insurance Scheduling Specialist

Berkshire Health Systems; Pittsfield (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Berkshire Health Systems is seeking a Pre-Registration Scheduling Specialist in Pittsfield, MA. This role handles pre-registration, insurance verifications and rescheduling for multiple departments including physician offices, while delivering excellent customer service in line with system standards.

The position requires Medical Terminology, strong communication skills, and basic computer proficiency; hospital experience and knowledge of Meditech Scheduling are preferred.

Qualifications

• Experience: 1 year clinical experience preferred.
• Medical Terminology required.
• Strong skills in telephone and written communications required.
• Demonstrated customer service focus required.
• Basic computer skills required.
• Proven typing ability.
• Experience in hospital environment preferred.
• Knowledge of outpatient tests, procedures and appointment types preferred.

Responsibilities

• Pre-registration, insurance verifications and rescheduling for multiple departments including physician offices.
• Maintain excellent customer service in accordance with Berkshire Health Systems standards.
• Analyze patient or MD requests and coordinate accurate information exchange while following privacy guidelines.
• Identify and determine the order of appropriate insurance (Medical, Work Comp, Legal, or Client Billing).
• Enter accurate ICD-9 Codes when scheduling and rescheduling.
• Perform registration, authorization/referral retrieval for outpatient testing/appointments, and mailing duties as needed.

Skills

Telephone communications

Written communications

Customer service

Typing

Organizational skills

Spanish language ability

Education

Two years of college or equivalent

High school graduate

Medical Terminology

Tools

Meditech Scheduling and Admitting

Job description

Berkshire Health Systems is seeking a Pre-Registration Scheduling Specialist in Pittsfield, MA. This role handles pre-registration, insurance verifications and rescheduling for multiple departments including physician offices, while delivering excellent customer service in line with system standards.

The position requires Medical Terminology, strong communication skills, and basic computer proficiency; hospital experience and knowledge of Meditech Scheduling are preferred.