Pre-Registration Scheduling Specialist

Berkshire Health Systems; Pittsfield (MA); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Berkshire Health Systems is seeking a Pre-Registration Scheduling Specialist in Pittsfield, MA. This role handles pre-registration, insurance verifications and rescheduling for multiple departments including physician offices, while delivering excellent customer service in line with system standards.

The position requires Medical Terminology, strong communication skills, and basic computer proficiency; hospital experience and knowledge of Meditech Scheduling are preferred.

Qualifications

• Experience: 1 year clinical experience preferred.
• Medical Terminology required.
• Strong skills in telephone and written communications required.
• Demonstrated customer service focus required.
• Basic computer skills required.
• Proven typing ability.
• Experience in hospital environment preferred.
• Knowledge of outpatient tests, procedures and appointment types preferred.

Responsabilités

• Pre-registration, insurance verifications and rescheduling for multiple departments including physician offices.
• Maintain excellent customer service in accordance with Berkshire Health Systems standards.
• Analyze patient or MD requests and coordinate accurate information exchange while following privacy guidelines.
• Identify and determine the order of appropriate insurance (Medical, Work Comp, Legal, or Client Billing).
• Enter accurate ICD-9 Codes when scheduling and rescheduling.
• Perform registration, authorization/referral retrieval for outpatient testing/appointments, and mailing duties as needed.

Connaissances

Telephone communications

Written communications

Customer service

Typing

Organizational skills

Spanish language ability

Formation

Two years of college or equivalent

High school graduate

Medical Terminology

Outils

Meditech Scheduling and Admitting

Description du poste

• The Pre-Registration Scheduling Specialist is responsible for pre-registration, insurance verifications and rescheduling for multiple departments including physician offices within Berkshire Health Systems and Berkshire Faculty Services. He/She will maintain excellent customer service in accordance with standards of Berkshire Health Systems. Duties include analyzing patient or MD requests and coordinate accurate instruction and information exchange through inbound and outbound communication as privacy guidelines are followed; identify and determine the order of appropriate insurance(s) (Medical, Work Comp, Legal, or Client Billing) listed on the account using one or more verification programs; translate accurate payer eligibility returns to aid Patient Accounts in the prevention of bad debt or denials before the time of billing; enter accurate ICD 9 Code(s) when scheduling and rescheduling and follow strict federal medical necessity standards; perform registration, authorization/referral retrieval for outpatient testing/appointments, and mailing duties for departments as needed.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• 1 year clinical experience preferred. Medical Terminology required.
• Demonstrate strong skills in telephone and written communications required.
• Demonstrated customer service focus required. Basic computer skills required.
• Proven typing ability. Experience in hospital environment preferred.
• Knowledge of outpatient tests, procedures and appointment types preferred.
• Previous experience in hospital Meditech Scheduling and Admitting functions preferred.
• Education and Training:
• Two years of college or equivalent work experience preferred.
• High school graduate.
• Medical Terminology required.
• Abilty and willingness to train assist in training of new hires.
• Ability to understand and speak Spanish is desired.
• License, Certification & Registration:
• N/A
• Other Requirements:
• Professional presentation with exceptional customer service skills; including oral, written and telephone communication.
• Strong typing skills and computer systems experience.
• Must posses and demonstrate strong organizational skills and flexiblity.
• Able to speak English language in clear manner.
• Expert knowledge & ability to interpret eligiblity responses. (i.e: Passport, REVES, BMC Healthnet & HNE Direct).
• Ability to trouble shoot & maintatin proper operation of business equipment.
• Abilty to handle stressful situations calmly & rationally.
• Meet pre -established productivity expectations despite high level of interruptions.
• Maintain professional & courteous demeanor inspite of very difficult patient interactions.
• Ability to become liason to department we service.
• Individual must possess indepth knowledge of department and maintain communication with department inorder to best serve the dept. (i.e: training, protocols, trouble shooting, patient communication, & continually improving service to their location.)