Patient Portal & HIPAA Support Specialist

Advocate Health; Milwaukee (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Advocate Aurora Health in Milwaukee, WI is seeking a patient services representative to support calls and messages, address patient portal and billing questions, and ensure accurate documentation. You will work with multiple departments to resolve issues and maintain patient satisfaction.

The role emphasizes empathy, efficient use of EMR systems, and the ability to handle escalated concerns in a fast-paced environment.

Qualifications

• Excellent customer service and follow up skills.
• Ability to speak with customers to resolve customer issues and document the call.
• Empathy and active listening to build rapport with customers.
• Strong multitasking, organizational, and time management skills.
• Ability to handle escalated calls and resolve issues before they escalate.

Responsibilities

• Answers inbound messages and calls in a high volume call center to service and retain customers.
• Responds to complaints and resolves problems using established service recovery guidelines; handles escalated calls.
• Addresses patient portal, billing, release of information, and HIPAA requests; documents actions taken.
• Acts as a resource and may assist with employee training.
• Investigates inquiries from patients, proxies, and physician offices; coordinates with outside sources when needed.
• Gathers information, documents issues, reports statistics, and monitors work quality.

Skills

Customer service

Empathy

Multitasking

Communication

Teamwork

Time management

Education

High School Graduate

Tools

Microsoft Office

Electronic Medical Records

Job description

Advocate Aurora Health in Milwaukee, WI is seeking a patient services representative to support calls and messages, address patient portal and billing questions, and ensure accurate documentation. You will work with multiple departments to resolve issues and maintain patient satisfaction.

The role emphasizes empathy, efficient use of EMR systems, and the ability to handle escalated concerns in a fast-paced environment.