Orthopedics Patient Services Specialist - FT

Advocate Health Care; Milwaukee (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid Time Off

Job summary

Advocate Health Care in Milwaukee, WI, is seeking a Patient Service Representative for the Aurora Medical Group ambulatory care team. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience.

Responsibilities include patient services, billing, and medical records management. A high school diploma and 1–2 years of customer service experience are required, with healthcare clerical experience preferred for this busy clinic.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.
• Previous clerical experience in healthcare preferred for this busy fast-paced clinic.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or calling for information on tests, procedures, bills or referrals.
• Billing Services: Enters billing information at time of service and follows up on missing information.
• Medical Record Services: Maintains accurate and timely medical records per practice standards.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health Care in Milwaukee, WI, is seeking a Patient Service Representative for the Aurora Medical Group ambulatory care team. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience.

Responsibilities include patient services, billing, and medical records management. A high school diploma and 1–2 years of customer service experience are required, with healthcare clerical experience preferred for this busy clinic.