Patient Placement & Capacity Coordination Specialist

Mass General Brigham; Somerville (MA); On-site; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham seeks an Admissions Coordinator for the Capacity Coordination Center to optimize patient placement and bed management. You will identify bed needs, manage admissions, transfers and ED entries, and collaborate with physicians, nurses, and staff to maintain safe, timely patient flow.

Working 4:00pm–12:30am, M-F with every other weekend, you will monitor the real-time census in Epic, coordinate with Access RNs and the Medical Officer of the Day, and help arrange transfers to

Qualifications

• Bachelor's Degree preferred.
• Prior healthcare experience.
• Medical terminology.
• Basic computer skills.
• Exceptional Customer Service skills.
• Strong interpersonal and communication skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Ability to handle stressful situations that may arise in facilitating requests.
• Willingness to learn and grow as a member of the team and department.

Responsibilities

• Identify and assign beds for admissions, transfers, and ED admissions.
• Monitor real-time census; ensure accurate Epic data during occupancy.
• Participate in daily occupancy meetings to optimize patient placement.
• Coordinate with Access RNs and physicians to distribute patients safely.
• Arrange transfers to ICU and other units as needed.
• Respond to patient/family bed requests and code help situations.
• Maintain patient accounts including demographics, insurance, and directives.
• Engage with hospital leadership to prioritize transfers during high occupancy.
• Back up Admissions Coordinators during off hours.
• Mentor new employees and support training.

Skills

Healthcare experience

Medical terminology

Basic computer skills

Customer service

Interpersonal skills

Communication skills

Judgment under pressure

Stress management

Team collaboration

Education

Bachelor's degree preferred

Tools

Epic

Job description

Mass General Brigham seeks an Admissions Coordinator for the Capacity Coordination Center to optimize patient placement and bed management. You will identify bed needs, manage admissions, transfers and ED entries, and collaborate with physicians, nurses, and staff to maintain safe, timely patient flow.

Working 4:00pm–12:30am, M-F with every other weekend, you will monitor the real-time census in Epic, coordinate with Access RNs and the Medical Officer of the Day, and help arrange transfers to