Patient Onboarding Advisor

Lattimore Physical Therapy; Town of Mendon (NY); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy in Mendon, NY is seeking a dedicated professional to manage patient onboarding and scheduling. Responsibilities include answering calls, verifying insurance details, and ensuring a seamless patient experience.

Ideal candidates will possess excellent communication skills, strong organizational abilities, and a compassionate demeanor. The position offers competitive benefits including a salary of $18 per hour, health insurance, and paid time off.

Qualifications

• Compassionate, professional demeanor required.
• Adaptability to shifting priorities essential.
• Experience in a fast-paced environment preferred.

Responsibilities

• Answer incoming calls with a friendly tone.
• Schedule patient evaluations and follow-up appointments.
• Maintain professionalism toward patients and staff.
• Verify insurance eligibility and communicate details.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Ability to manage multiple tasks

Proficient in Microsoft Office

Problem-solving skills

Collaborative team player

Tools

EHR systems

Job description

Responsibilities

• Answer incoming calls with a professional, friendly, and welcoming tone.
• Call on new patient referrals to initiate scheduling and collect required information.
• Accurately enter patient demographics, insurance details, and medical information into the EHR system.
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic availability and patient needs.
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to patients.
• Guide patients through the “patient journey” by educating them on practice policies, what to expect at their first visit, and the importance of attending scheduled therapy sessions.
• Handle overflow calls from individual clinics to support front desk staff as needed.
• Collaborate with clinical teams and administrative staff to ensure seamless communication and workflow.
• Follow up with patients after their first appointment to confirm satisfaction and answer any questions.
• Maintain professionalism and a supportive attitude toward patients and staff.
• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times.
• Assist with additional administrative tasks and special projects as assigned by the supervisor.

Qualifications

• Excellent communication and interpersonal skills with a compassionate, professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment while adapting to shifting priorities.
• Proficient in Microsoft Office and experienced with EHR systems.
• Ability to problem solve and identify opportunities to improve the patient onboarding process.
• Collaborative team player with the ability to also work independently.

Benefits

• Salary: $18 per hour
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts