Patient Check-In / Front Desk Coordinator

Brain & Spine Center; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Dental insurance

Job summary

Brain & Spine Center in Chandler, AZ is seeking a Patient Check-In/Front Desk Coordinator to provide a warm, efficient front-desk experience from arrival to departure. You will greet patients, verify demographics and insurance, collect copays, and ensure all forms are completed.

Coordinate with providers, nurses, billing, and scheduling to maintain smooth patient flow, protect HIPAA privacy, and document interactions accurately. On-site role fostering teamwork in a busy clinic.

Job description

Benefits:

• Paid time off
• 401(k) matching
• Dental insurance

Position Overview

We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.

Key Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Collect copays, balances, and other patient payments when applicable.
• Ensure all required patient paperwork and forms are completed.
• Confirm and update insurance information and identification.
• Notify clinical staff when patients arrive and maintain accurate patient flow.
• Answer incoming phone calls and direct calls to the appropriate department or staff member.
• Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
• Monitor the waiting room and communicate delays appropriately.
• Handle patient questions and concerns professionally and know when to elevate issues to management or clinical staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the front desk and waiting area organized and professional.
• Document patient interactions and relevant information accurately.
• Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
• Follow all clinic policies and procedures.
• Help maintain a positive, respectful, and team-oriented work environment.