Staff Support

Carbon Health; Santa Clara (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Carbon Health is seeking a Medical Staff Support professional to serve as the first point of contact for patients with a focus on delivering a smooth patient experience. This full-time, hourly role reports to the Support Staff department and operates a 9-hour shift Monday–Friday in a fast-paced medical office environment.

You will greet patients, verify demographics and insurance, schedule appointments, and coordinate with clinical staff.

Qualifications

• Experience in a medical office or clinic preferred.
• Proficient with high call volumes and multi-line phones.
• Experience scheduling with electronic scheduling systems.
• Accurate data entry and patient check-in/out.
• Ability to maintain patient confidentiality per HIPAA.

Responsibilities

• Answer and manage multiple phone lines and messages.
• Schedule and confirm patient appointments.
• Process voicemails, faxes, and documents.
• Check in/out patients and collect co-pays.
• Maintain a clean, professional front desk area.
• Support clinical and back-office staff as needed.

Skills

Phone handling

Scheduling software

HIPAA compliance

Customer service

Education

High school diploma

Tools

Practice management systems

EHR systems

Job description

About this position

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side‑by‑side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About The Role

The Medical Staff Support position is a full-time, hourly role within our Support Staff department, providing essential front-office and administrative support to ensure a smooth, efficient patient experience. In this role, you will be the first point of contact for patients and other callers, managing multiple communication channels while coordinating with clinical and back‑office staff. You will work a 9‑hour shift Monday through Friday, contributing to a professional and supportive environment that helps our medical team deliver high‑quality patient care.

What You'll Do

• Answer and manage multiple phone lines, directing calls and messages to the appropriate staff member or department
• Schedule, reschedule, and confirm patient appointments according to provider availability and clinic guidelines
• Monitor, retrieve, and respond to voicemail messages in a timely and professional manner
• Fax, receive, and distribute documents, referrals, and medical records as needed
• Scan and upload documents into the appropriate electronic systems or patient records
• Check patients in and out, verifying demographic and insurance information and ensuring all required forms are completed
• Collect co-pays and other patient payments at check-in or check-out and process them accurately
• Coordinate patient flow by communicating with clinical and back‑office staff to minimize wait times and optimize schedules
• Assist back‑office or clinical staff with basic non‑clinical tasks as needed to support patient care and office operations
• Maintain a clean, organized, and professional front‑desk and reception area
• Protect patient confidentiality and follow all HIPAA and clinic privacy and security policies
• Provide courteous, empathetic, and professional customer service to all patients, visitors, and staff members
• Work a consistent 9‑hour schedule Monday through Friday, with reliability and punctuality

Qualifications

• Previous experience in a medical office, clinic, or similar healthcare setting preferred
• Proficiency in handling multiple phone lines and high call volumes in a professional manner
• Experience scheduling patient appointments using electronic scheduling or practice management systems
• Ability to manage voicemail, fax, scanning, and basic office equipment with accuracy and efficiency
• Strong organizational skills with the ability to multitask and prioritize in a fast‑paced environment
• Excellent verbal and written communication skills in English
• Customer service–oriented mindset with a professional, courteous, and compassionate demeanor
• Comfort working with computers and standard office software; experience with electronic health records (EHR) is a plus
• High attention to detail and accuracy in data entry, patient check‑in/check‑out, and document handling
• Ability to collaborate effectively with front‑office, back‑office, and clinical staff as part of a team
• Reliability and punctuality, with the ability to work 9‑hour shifts Monday through Friday
• High school diploma or equivalent required; additional medical administrative training or certification is a plus
• Ability to maintain strict confidentiality and adhere to HIPAA and all clinic policies and procedures