Patient Access Coordinator

Evolving Solution Services; West Palm Beach (FL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Advanced Management USA is seeking a Patient Access Coordinator to help patients schedule appointments and provide friendly, responsive service by phone. Your focus will be on exceptional customer care and ensuring patients feel valued and supported.

This full-time role (Mon–Fri) offers health, vision and life insurance, a 401(k), paid time off, and a scheduling incentive program with weekly bonuses. HIPAA compliance and accurate use of EMRs are required; EPIC experience is preferred but not

Qualifications

• Minimum AA/BS degree preferred.
• 2+ years in patient engagement/interaction.
• EPIC experience preferred but not required.
• Knowledge of health delivery systems and EMR software.

Responsibilities

• Schedule 45-50 patient appointments per week to optimize provider availability.
• Coordinate care with insurance providers and patients.
• Maintain accurate use of department procedures and EMRs.
• Follow up with patients to ensure timely care and adherence to primary care plans.
• Ensure HIPAA and privacy compliance at all times.

Job description

Job description: Patient Access Coordinator

Summary:

Are you someone who finds joy in helping others and engaging in meaningful conversations? Do you thrive in a relaxed environment where you can connect with people over the phone? If so, we have an exciting opportunity for you!

We are currently seeking a compassionate and personable individual to join our team as a Patient Access Coordinator. In this role, you will be responsible for reaching out to patients and assisting them with scheduling their appointments. Your primary focus will be on providing exceptional customer service and ensuring that every patient feels valued and supported.

Essential Duties and Responsibilities:

• Schedule Optimization: Efficiently schedule 45-50 patient appointments per week, ensuring maximum provider availability and reducing patient wait times.
• Facilitate the coordination of care and service offered by insurance providers to their patients.
• Build lasting relationships with patients, caregivers, physicians, and providers consistent with customer service guidelines.
• Contacts and schedules patients for their annual wellness visits (physicals) and routine follow up care.
• Acts as a non-medical triage to determine if patient needs to be scheduled for an appointment or transferred to practice for additional assistance.
• Responsible for consistent and accurate use and execution of department’s established operating procedures and supporting technology, software, and EMRs.
• Follow up on a weekly basis with assigned group of patients to ensure timely care is received through their primary care providers, while avoiding emergency department visits when possible.
• Identifies patients who have not been seen by their primary care provider for routine care and facilitates reconnecting these patients with their provider to resume care.
• Submit file/documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes.
• Meet minimum required metrics and quality assurance measures set by Patient Access leadership to maintain productivity and efficiency.
• Delivers exemplary customer service for patients in accordance with company expectations and guidelines.
• Communicates and works effectively with Patient Access peers/leadership, physicians, and other health care professionals.
• Must abide to all HIPAA, Confidentiality and Privacy laws.
• Other duties may be assigned by your Supervisor and Manager(s).

Competencies:

• Preferred – a minimum or pursuit of AA / BS degree.
• 2+ years Patient Engagement / Interaction.
• EPIC experience preferred but not required
• Working knowledge of health delivery systems/general practices.
• Experience with intranet or web-based communication systems.
• Excellent written and verbal communication skills.
• Self-starter – can complete duties independently and prioritize tasks assigned.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Communication Skills – Can interact with friendly tone, compassion, and empathy, echoing patients’ needs based on the situation.
• Safety and Security - Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time.
• Knowledge of HIPPA: Legal and ethical consideration related to patient information.
• Must be computer literate in EHR/PM and Microsoft office products.
• Some after hours or overtime may be required with due notice.

Job Type:

• Full-time

Pay:

• $21.00+ Commensurate with experience
• Earn More for Every Appointment Scheduled! Your incentive grows with each scheduled appointment, with weekly bonuses from $105 to $825!
• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Advanced Management USA is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.