Patient Onboarding Advisor

Lattimore Physical Therapy and Sports Rehabilitation Network; Town of Mendon (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy and Sports Rehabilitation Network in Town of Mendon is looking for a dedicated individual to handle patient communication and administration. The role involves answering calls, scheduling appointments, and managing patient information professionally.

The ideal candidate should possess strong organizational skills and the ability to work in a fast-paced environment, with a focus on excellent communication. The position offers full-time hours and various benefits including health insurance and a 401(k) matching program.

Qualifications

• Compassionate and professional demeanor.
• Attention to detail and ability to problem solve.
• Ability to work independently as well as in a team.

Responsibilities

• Answer incoming calls with a professional tone.
• Accurately enter patient information into the EHR.
• Schedule patient evaluations and follow-up appointments.
• Guide patients through the onboarding process.
• Verify insurance eligibility and communicate benefits.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Ability to manage multiple tasks

Proficient in Microsoft Office

Experienced with EHR systems

Collaborative team player

Job description

Responsibilities

• Answer incoming calls with a professional, friendly, and welcoming tone
• Call on new patient referrals to initiate scheduling and collect required information
• Accurately enter patient demographics, insurance details, and medical information into the EHR
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic availability and patient needs
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to patients
• Guide patients through the "patient journey" by educating them on practice policies, what to expect at their first visit, and the importance of attending scheduled therapy sessions
• Handle overflow calls from individual clinics to support front desk staff as needed
• Collaborate with clinical teams and administrative staff to ensure seamless communication and workflow
• Follow up with patients after their first appointment to confirm satisfaction and answer any questions
• Maintain professionalism and a supportive attitude toward patients and staff
• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times
• Assist with additional administrative tasks and special projects as assigned by the supervisor

Requirements

Excellent communication and interpersonal skills with a compassionate, professional demeanor.

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment while adapting to shifting priorities
• Proficient in Microsoft Office and experienced with EHR systems
• Ability to problem solve and identify opportunities to improve the patient onboarding process
• Collaborative team player with the ability to also work independently

Benefits

• Salary: $18 per hour
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts