Patient Nutrition Support Specialist

ARAMARK; Temple (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

ARAMARK is hiring a Dietary Worker to support patients by taking orders and coordinating with the Food & Nutrition team. You will use a variety of software to record orders, answer questions, and direct calls related to meals and nutrition while maintaining privacy and high service standards.

Ideal candidates have prior customer service or call center experience, strong English communication, and the ability to stay calm under pressure in a fast-paced environment.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35–45 wpm.
• Must be flexible and adaptable to change.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Skills

Customer service

Call center experience

English fluency

Calm under pressure

Typing 35–45 wpm

Adaptability

Tools

Web-based software

Keyboard

Telephone headset

Job description

ARAMARK is hiring a Dietary Worker to support patients by taking orders and coordinating with the Food & Nutrition team. You will use a variety of software to record orders, answer questions, and direct calls related to meals and nutrition while maintaining privacy and high service standards.

Ideal candidates have prior customer service or call center experience, strong English communication, and the ability to stay calm under pressure in a fast-paced environment.