Patient Meal Services Specialist

Aramark; Boulder (CO); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Aramark is seeking a Dietary Worker to support patients by phone and via software systems, coordinating with nutrition teams to ensure accurate meal services. You will interact in a fast-paced environment and maintain patient confidentiality while delivering high-quality customer service.

Position offers multiple shift options (including mornings, afternoons, and evenings) and includes comprehensive benefits; prior call-center or food-service experience is preferred.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or directing calls related to meals or nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains privacy, safety, and dignity of each customer by observing client confidentiality and safety standards.
• Maintains compliance with ARAMARK's standards of operation and records.

Skills

Customer service

Call center

English fluency

Typing 35-45 wpm

Adaptability

Tech proficiency

Job description

Aramark is seeking a Dietary Worker to support patients by phone and via software systems, coordinating with nutrition teams to ensure accurate meal services. You will interact in a fast-paced environment and maintain patient confidentiality while delivering high-quality customer service.

Position offers multiple shift options (including mornings, afternoons, and evenings) and includes comprehensive benefits; prior call-center or food-service experience is preferred.