Patient Navigator Team Lead — Fertility Care

Pinnacle Fertility, Inc.; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive healthcare

Generous PTO

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility, Inc. is seeking a Patient Navigator Manager in Seattle to lead the Navigator team, coordinate patient intake and education, and ensure seamless care across the fertility journey.

This hands-on leadership role drives service excellence and operational discipline within a patient-centered environment. As a Manager, you will partner with clinical teams, nursing leadership, and financial counselors to optimize handoffs, improve patient experience, and maintain high-quality

Qualifications

• Fertility/IVF coordination experience required.
• Minimum 3 years in fertility/IVF coordination.
• Minimum 2 years of management or supervisory experience preferred.

Responsibilities

• Provide daily leadership and oversight for the Patient Navigator team and ensure high-quality patient communication and coordination.
• Manage and support Navigators responsible for patient intake, education, care coordination, and ongoing outreach.
• Oversee hiring, onboarding, training, performance management, and professional development for all Navigators.
• Develop, maintain, and refine navigator workflows, scripts, and training materials aligned with clinical pathways and patient experience standards.
• Coach Navigators on compassionate communication, boundary-setting, service recovery, and handling emotionally complex patient situations.
• Serve as escalation point for complex patient concerns related to access, coordination, or experience.

Skills

Leadership

Coaching

Communication

Conflict resolution

Change management

Project management

EMR systems

Microsoft Office

Time management

Team building

Education

High school diploma

RN preferred

Tools

EMR (nAble preferred)

Microsoft Office

Job description

Pinnacle Fertility, Inc. is seeking a Patient Navigator Manager in Seattle to lead the Navigator team, coordinate patient intake and education, and ensure seamless care across the fertility journey.

This hands-on leadership role drives service excellence and operational discipline within a patient-centered environment. As a Manager, you will partner with clinical teams, nursing leadership, and financial counselors to optimize handoffs, improve patient experience, and maintain high-quality