Fertility Patient Navigator — On-Site, Full-Time Role

Pinnacle Fertility, Inc.; Chicago (IL); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Healthcare, dental, life, and vision保险

Paid time off and holidays

Retirement savings plan

Job summary

Pinnacle Fertility, Inc. is hiring a Patient Navigator to guide fertility patients through their treatment journey.

This on-site, full-time role in Chicago engages with a multidisciplinary team to ensure personalized, compassionate patient care from initial contact through follow-up. You will coordinate appointments, educate patients on procedures and insurance basics, and support families as they navigate complex medical paths.

Qualifications

• 2+ years in a clinical healthcare setting providing patient care coordination.
• Strong knowledge of healthcare systems and insurance processes.
• Excellent communication, organization, and problem-solving abilities.
• Proficiency with EMR and healthcare software.
• Bilingual abilities are a plus.

Responsibilities

• Serve as primary patient contact guiding treatment plans and education.
• Coordinate appointments, tests, and referrals for care continuity.
• Explain medical care, insurance coverage, and available resources to patients.
• Collaborate with healthcare providers, clinical staff, and admin teams.
• Maintain accurate EMR documentation of interactions and plans.
• Provide emotional support to patients and families.
• Participate in team meetings and quality improvement initiatives.
• Educate patients on treatment protocols and self-care.
• Track progress, follow up on missed appointments, ensure compliance.
• Advocate for patient needs and resolve barriers to care.
• Assist with after-hours call coverage on a rotating basis.
• Support other duties and special projects as assigned.

Skills

Healthcare navigation

Communication skills

Problem-solving

Bilingual

Tools

EMR software

Job description

Pinnacle Fertility, Inc. is hiring a Patient Navigator to guide fertility patients through their treatment journey.

This on-site, full-time role in Chicago engages with a multidisciplinary team to ensure personalized, compassionate patient care from initial contact through follow-up. You will coordinate appointments, educate patients on procedures and insurance basics, and support families as they navigate complex medical paths.