On-Site Fertility Care Navigator — Patient Advocate

Pinnacle Fertility, Inc.; Arlington (VA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

PTO

Holidays

Retirement Plan

Job summary

Pinnacle Fertility is seeking a Patient Navigator in Arlington, VA to guide fertility patients through their treatment journey. You will coordinate appointments, assist with insurance questions, and work closely with a multidisciplinary team to ensure compassionate patient care.

This full-time, on-site position emphasizes education, care coordination, and support for patients and families as they navigate treatment plans and resources.

Qualifications

• Minimum of 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Proficiency in using electronic medical records (EMR) and other healthcare software.
• Bilingual skills are a plus.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the EMR system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Skills

Patient Navigation

Healthcare Systems

EMR Proficiency

Communication Skills

Tools

EMR software

Job description

Pinnacle Fertility is seeking a Patient Navigator in Arlington, VA to guide fertility patients through their treatment journey. You will coordinate appointments, assist with insurance questions, and work closely with a multidisciplinary team to ensure compassionate patient care.

This full-time, on-site position emphasizes education, care coordination, and support for patients and families as they navigate treatment plans and resources.