Fertility Patient Navigator & Care Coordinator

Pinnacle Fertility, Inc.; Grand Rapids (MI); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive healthcare, dental, life

Vision insurance

Paid time off

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility, Inc. is seeking a Patient Navigator to support fertility patients through their care journey. This on-site, full-time role in Grand Rapids, MI requires a customer-service mindset and collaboration with a multidisciplinary team to deliver outstanding patient care.

The position emphasizes guidance on treatment plans, education, scheduling, insurance support, and emotional resources, with after-hours call coverage on a rotating basis.

Qualifications

• Two years of experience in customer service, patient navigation, case management, or related healthcare role.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in using EMR and other healthcare software.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through treatment plans and education.
• Coordinate and schedule patient appointments, tests, and referrals.
• Assist patients with understanding medical care, insurance coverage, and financial resources.
• Communicate with providers and staff to ensure seamless patient care coordination.
• Maintain accurate patient records in the EMR system.
• Provide emotional support and resources to patients and families.
• Participate in team meetings and quality improvement initiatives.
• Educate patients on treatment protocols and self-care.
• Track progress and follow up on missed appointments.
• Advocate for patients and address barriers to care.
• Assist with after-hours call coverage on a rotating schedule.

Skills

Healthcare systems knowledge

Communication

Organizational skills

EMR software proficiency

Bilingual (nice to have)

Tools

EMR software

Job description

Pinnacle Fertility, Inc. is seeking a Patient Navigator to support fertility patients through their care journey. This on-site, full-time role in Grand Rapids, MI requires a customer-service mindset and collaboration with a multidisciplinary team to deliver outstanding patient care.

The position emphasizes guidance on treatment plans, education, scheduling, insurance support, and emotional resources, with after-hours call coverage on a rotating basis.