Patient Navigator & Front Desk Coordinator

Healogics; Louisville (KY); On-site; USD 25,000 - 29,000; Full time

Job summary

Healogics is the largest provider of advanced wound care services in the United States, treating over 300,000 chronic wound patients annually. The Patient Navigator role manages front office functions at our outpatient wound care center, coordinating scheduling, insurance verification and patient communications for smooth operations.

The position requires a High School diploma or GED (associate degree preferred) and at least two years of office administration experience, preferably in a medical

Qualifications

• High School Diploma or GED; Associate's degree preferred.
• Minimum of two years office administration experience, preferably in a medical setting; Prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders; also works for provider according to care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services; enters data in databases.
• Collects and enters patient charges in databases; verifies and reconciles charges as directed.
• Assembles new patient charts, maintains and files existing charts, and spot checks data for completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments; arranges patient transportation as needed.
• Maintains office equipment and supplies; performs other duties as required.

Skills

Customer service

Communication

Organization

Time management

Teamwork

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Healogics is the largest provider of advanced wound care services in the United States, treating over 300,000 chronic wound patients annually. The Patient Navigator role manages front office functions at our outpatient wound care center, coordinating scheduling, insurance verification and patient communications for smooth operations.

The position requires a High School diploma or GED (associate degree preferred) and at least two years of office administration experience, preferably in a medical